Help

We have a dedicated support team that are on hand to answer your enquiries quickly and efficiently. We do not have the annoying “online help” like many websites offer, we would rather help you in person.

NOTE: If your support enquiry is because you haven't received an answer to your guess, then please note the following: We usually audit guesses once per day, sometimes twice. If you haven't received a reply, then check your spam filters or junk email folders. Alternatively, ensure that your anti-virus isn't blocking our emails. All guesses get an automatic response and the email delivery rate is 100%. If you haven't received a reply, then please check anti-spam software/filters.

If your help query is not relating to the above, please send an email to support@mysecretsound.com and we will respond to your email as soon as possible. We are often praised for our speed in response to help, so rest assured that your request for support will be answered shortly.